Policies and Procedures
Concerns, Compliments and Complaints
Complaints made to a senior staff member or the Manager, complaints to the manager should be in writing and will be recorded in the complaint book including all information required by OFSTED, a written acknowledgment of the complaint will be received with 5 working days. Action to deal with and resolve the issue will depend on the complaint itself but will include and investigation by the manager into the complaint including discussions with relevant parties.
The person making the complaint will be informed of the actions taken until the issue is resolved to the full satisfaction of all parties. If resolution is not achieved the nursery will contact the local authority to liaise between nursery and the complainant. All complaints will be recording in the complaint file located in office.
If a complaint is about one of the nursery managers the complaint should be made to the other manager if the complainant is uncomfortable with this please make the complaint to OFSTED.
Any parent who wishes to make a formal complaint can do so by contacting
Complaint and concerns-0300 123 4666
Helpline-0300 123 1231
Whistleblower-0300 123 3155
If the complaint has child protection implications the DSL will take the necessary steps in line with the Local Board for Child Protection.
COMPLAINTS MADE AGAINST A STAFF MEMBER-Allegation of Abuse
Complaints made against any staff member will be dealt with seriously. If an allegation of abuse is made relating to harm or abuse committed either on the premises or elsewhere the staff member will be suspended immediately pending an investigation by all relevant parties.
The managers/Designated Person for Child Protection or in the event of the managers not being present at the time of the complaint the deputy manager will be responsible for:
-Discussing with the accused member of staff the issue and inform them of their suspension, to allocate themselves to be the named person for all future correspondence (with agreement of the suspended staff member).
Complaint and concerns-0300 123 4666
Helpline-0300 123 1231
Whistleblower-0300 123 3155
For allegation against a staff member -LADO-01225 396810
-Notify staff team of issue with respect of confidentiality
Reassurance and support should be offered to all parties involved.
The nursery team is always grateful of any compliments received, compliments received either verbally, in writing or via our feedback forms will be shared with the team at staff meetings. Compliments and positive feedback will be recorded as an example of good practice if the compliment relates to an individual staff member it will be recorded in their file as a personal acknowledgement.
Additional Ofsted Notifications
Ofsted will be notified by the manager’s if -
Child protection referrals
Allegation against a staff member
Food poisioning affecting 2 or more children
Any significant event effecting the suitability of any person in regular contact with children
Change of address
Change to premises affecting the space available to children and the quality of care available to them
Change of management
If a complaint is made stating that a breach of any of the EYFS statutory framework requirements.
Notifiable diseases are recorded
Change of address or contact details of the provider
Staff and Parent/Carers must be aware of the potential risks and safety issues around using ICT equipment as well as an awareness of the immense value of these resources.
The Designated person/s for Child Protection are responsible for the policies and procedure implementation.
Designated Person for Child Protection at Sunflowers Are-
Internet, emails, storage of Documents and children’s records and images
Any access by the children to the Internet will be fully supervised by the nursery staff, web sites will be checked previous to use to ensure appropriateness for children in our care.
Staff access is monitored and computers are protected by passwords, staff must seek permission from the nursery managers to access emails and any other stored document.
Children’s images uploaded to the computer for education purposes i.e. children’s records or project work will be monitored and removed after use.
Nursery computers are protected by anti-virus software.
Permission will be sought to use images in various media by the media recording permission slip completed on admission.
For confidentiality Staff are not permitted to have internet access to current Parents/Carers through any Social Network whilst at nursery or outside of the nursery environment.
As part of our confidentiality policies staff members are not permitted to discuss any aspect of the Nursery, Children, Staff or Parents under any circumstance when using these sites at home or for personal use.
Staff must be aware that any incident of this will result in disciplinary action and would be considered as gross misconduct.
Staff and Students are strictly not permitted to use Mobile Phones whilst caring for the children at Sunflowers, this includes Texting, Calling and creating images. Mobile Phones must be kept with possessions in the staff cupboard and only accessed during allocated break times. Individuals who bring mobiles onto the premises must ensure it does not hold any inappropriate or illegal content.
Staff, Students and Parents are not permitted to Create images on a mobile phone, camera; or any other device within the nursery premises at any time without permission from the Nursery Manager/Deputy.
Staff who fail to comply with this policy will be subject to disciplinary action.
Visitors and parents at the nursery must not Text, Call or Create images whilst in any area where children are present, we kindly ask all visitors/parents to ask for the use of a room to make or receive calls/texts and only when absolutely necessary.
The use of a mobile phone will be permitted during outside visits for communication purposes. The phone will be allocated by the managers for this purpose only.
Any staff member driving on an outing must ensure mobile phones are switched off whilst in motion.
Permission will be sought to use images in various media by the media recording permission slip completed on admission. Parent/Carers wishes will be adhered too.
Personal cameras/video cameras or any other device must not be used in the setting.
Each room holds its own camera/Ipad and its use is managed and monitored by the room supervisors via a camera log book. Under no circumstances should images be taken from the bathroom areas or any area were intimate care is undertaken. Images of children will be valued as a vital may of recording spontaneous moments that support the observation requirements of the Early Years Foundation Stage and to share with parents through the children records.
The designated safeguarding Lead will oversee the storage of and use of all images or live action recordings at Sunflowers.
Designated Safeguarding Lead at Sunflowers Are-
Maxine Neale, Louise Johnson
Any misuse of the nurseries or personal ICT equipment must be reported to the Managers immediately and will be dealt with using our disciplinary system and will be considered gross misconduct.
Any misuse of a child protection nature will be reported to the designated lead for Safeguarding and dealt with appropriately and in lines with the local safeguarding children’s board guidance.
Designated Safeguarding Leads at Sunflowers Are-
Maxine Neale, Louise Johnson
Renewal and Replacement Of Equipment Policy
The nursery is fully aware of the health risks of unsuitable equipment, and the importance of cleanliness relating to limiting cross-contamination of illness.
*A risk assessment of the playrooms will be made each morning; any issues will be recorded and resolved immediately.
*All equipment and furniture will be checked on a monthly basis, any equipment, which is faulty/broken or damaged, will be reported to the managers and removed/discarded.
*Within the monthly check an audit will be made of resources, this information is passed to the managers.
*Equipment will be purchased as and when necessary.
*The nursery manager will ensure a reasonable budget is available to renew and replace equipment.
*All equipment and furniture will be cleaned and maintained by both the nursery staff and the nursery cleaner.
Admissions and Attendance Policy
Once Parents have been shown around the nursery a staff member explains that they can call at any time to discuss any concerns. If the family requires a space they are asked to complete an application form. Bookings are made on a first come first served basis.
On receiving the application form the managers will look to see if we can accommodate that child. If booking is successful a confirmation letter of that booking is sent. Parents must return the acceptance slip and a £50.00 deposit. Parents are advised that they will be contacted nearer the time of the start date to arrange pre-start visits.
We telephone parents to arrange Pre-start visits approximately 6 weeks before start date. A Home Visit is offered and arranged at the parent convenience.
Parent/carers come to the nursery with the child to complete information sheets. We encourage the parents to attend visits where they live their child for lengthening periods of time to a maximum of 2 hours.
It is normal practice to have a minimum or three visits however we offer extended pre-start package to cater for all children
*Accessibility plan available on request
Once settled into the nursery your chargeable sessions will begin, you will be provided with information on how to make payment and provided with a detailed payment plan. Payments should be on time and in full, please ensure you speak to the managers promptly if you experience problems with making your monthly payments. Nonpayment could result in your sessions being withdrawn.
It is important to maintain a good level of attendance, this will ensure your child settles well and is provided with the best opportunity to learn and develop.
Children’s sessions will be monitored, if any concerns arise we will contact you to discuss how we can help to increase attendance.
Please note- Government funding maybe withdrawn if you do not keep a consistent level of attendance.
If you have any concerns about your children while in setting, please speak to your Key person, they will be more than happy to discuss any issues.
Illness and Injury Policy
The nursery is unable to accept children who are suffering from illness, if it is felt that the child is unwell when they are brought to nursery. The parent/carer will be informed that they will not be able to attend for that session or for any subsequent sessions while the child is ill.
If a child becomes ill while at the nursery, a senior staff member will contact the parents/carer to request that they come to pick the child up as soon as possible.
If the parent is not available the nursery will use other contact numbers provided on the child's information sheets.
The nursery provides information at admission regarding illness, we ask parent/carers to make themselves aware of the common childhood illnesses and there symptoms.
The nursery clearly states the length of time a child should be away from nursery in the event of illness.
All necessary steps should be taken to prevent the spread of childhood diseases; incidents of illness are posted on the notice board to raise awareness.
The nursery has the right to refuse admission if it is felt to be detrimental to the health and wellbeing of the children and staff. If we have reason to believe that any child is suffering from a notifiable disease identified in the Public Health regulations we will inform this agency immediately, also the local safeguarding children’s board and OFSTED
Staff must wear protective clothing when dealing with accidents and injury.
Minor accidents will be assessed and dealt with by the staff on duty. Accident forms will be completed and discussed with parents and a signature will be requested.
Parents will be called if an injury involved a bang to the head, the discussion to call a parent will be made by the senior staff member present.
Where observation of a child is required an allocated person for this responsibility will put in place and named on the accident form.
Forms will be kept in the child’s file. We may refer to the accident form if a pattern of accidents immerges i.e. lots of falls
Note-it maybe necessary to request a child is collected from the nursery if a minor injury has been received at the nursery which requires supervision or a medical exam to ascertain the child's well being.
Major accidents or incidents will be assessed by the most senior staff member on the premises. A decision will be made on the immediate action to take including a decision to call an ambulance. All accidents are treated and assessed as individual cases and children’s individual conditions will affect the appropriate next steps to take.
as with NHS guidance the following will apply-
An Ambulance will be called-
-If a child stops breathing
-Is struggling to breath, sometimes with “sucking in” under the ribs.
-Is unconscious or unaware of what’s going on around them
-Won’t wake up
-Has a fit for the first time, even if they appear to recover
We will request that parents take their child to hospital, In the instance that parents/carers being unable to attend within 20-30 minute of our call we will take the child to hospital if-
-Has a fever and are lethargic despite nursery administering paracetamol (onset temp/ administered with parent permission)
-Difficulty breathing-fast, panting, or is wheezy
-Severe abdominal pain
-A cut that won’t stop bleeding or is wide
-A leg or arm injury and can’t use the limb
-Swallowed poison or tablets
Parents/Carers will be contacted immediately when safe to do so. Parents will be requested to provide an expected time of arrival. If a parent or an appropriate person is unable to attend within 20-30 minute of the call a decision may be made to take the child to hospital ourselves, if this occurs , 2 staff member will accompany the child and will take all relevant paperwork with them. Arrangements to meet the parent/care at the hospital will be made.
If the child can wait for the parent to arrive, Parents will be provided with full details of the incident including advice to seek medical attention this will be signed by the parent.
Serious accident, illness or injury to, or a death of a child while in our care and the circumstances and actions around the event’s will be reported to OFSTED, RIDOR and the Local Child Protection Agency (where Appropriate) within 3 days maximum. Any Advice or instruction given by these agencies will be followed.
Equal Opportunities Policy- (For Staff And Recruitment)
The nursery aims to ensure that individuals are selected, recruited, trained and promoted on the basis of occupational skill requirements.
The nursery will ensure that Job applicants and employees will not receive less favorable treatment on the grounds of age, gender, marital status, race, religion, colour, disability, cultural origin, national origin, illness i.e. HIV/AIDS or sexuality. Which can not be justified as being necessary for the safe and effective performance of work or training for work.
The nursery is committed to supporting team members and offer regular Supervision meetings and staff reviews to monitor and review, and evaluate the effectiveness of inclusive practices within the nursery including recruitment and staff training.
*Please see recruitment file for further information, available on request from the nursery managers.
Breast and Bottle Feeding Policy
Responsibilities of the mother:
· Breast milk should be expressed and stored correctly, within a labelled bottle. Information regarding this, will be given to parents before starting nursery.
· Label on the bottle should include; Mothers name, Childs Name, Date and time expressed.
· If frozen the label should include the information above plus the date it was frozen and defrosted.
· Nursery to be provided with small amounts of breast milk in a number of sterile bottles to ensure no milk is wasted.
· Mother to provide nursery with a blanket that smells of her to provide added comfort during feeding times.
· Nursery will not accept any breast milk that is frozen or store breast milk between sessions. Parents are to ensure breast milk is fully defrosted before bringing it to nursery.
· Parents to provide formula milk with information on the amount of formula required for each feed. If the parents wish to bring the formula already measured out then it should be clearly labelled on the front of the container the amount inside.
· Bottles provided are to be sterile and empty, ready for a bottle to be made fresh by nursery staff.
Responsibilities of the staff:
· Nursery to provide suitable storage for bottled breast milk
1. That is separate from food items
2. Temperature is 4c or lower
3. Bottles not to be stored in the door
1. Milk can be kept in a cool bag for 24hrs.
2. Cool bag ice pack to be changed half way through the day
3. Cool bag to be labelled with child’s picture and name
· Nursery staff to read through the policy and breast feeding information before giving or handling breast milk
· Staff to understand that a women’s breast milk means a lot to them and their baby and should be handled with care and respect
· Staff to ensure they know the correct way to handle and prepare a breast bottle feed before preparing a feed
· Staff to ensure bottles are stored correctly before use and handled with care when making a bottle
· Staff to ensure they know the correct method in making a bottle feed in line with health visitors guidelines
Preparing and Feeding
Staff to wash and dry hands before handling or preparing Bottle Feeds
|Breast Milk||Formula Bottle|
|Bottles to be used in date order and checked to ensure they are labelled correctly||Parents to provide sterile empty bottles with formula milk measured into containers or formula tub|
|Bottles to be used within 1 hour of first use, then a red mark is placed on the label and returned to cool bag. Left over milk is to be returned to family||Staff to boil kettle 30 minutes before feeding time to allow it to cool to an appropriate temperature for making formula bottle|
|Bottle can be fed to baby from fridge/cool bag cold or warmed in a jug of warm/hot water. Water level not to go above lid level to ensure no water goes into the bottle to contaminate the milk||Water, once cooled for 30 min from boiling, to be filled into bottle to the correct amount required. Powder to be placed into water and lid replaced onto bottle. Shake bottle so the formula and milk mix|
|Breast milk can separate when being stored so before placing into jug or feeding baby move it gently in a clockwise rotational motion (do not shake) to remix breast milk||Place bottle of formula into a jug of cold water until it has cooled down to temperature baby requires|
|0-6 month babies to be fed when staff see feeding cues from baby||Test formula on wrist to ensure it is at the correct temperature to give to the baby|
|6 months plus to be fed when needed, using mothers routine around meal times||Milk not used within 1 hr to be thrown away and bottle washed out, then returned to child’s bag|
|Baby to be fed in an upright position and moved from one side to the other, half way through a feed to mimic breast feeding|
|Baby to be fed for 10-20 minutes to mimic usual breast feeding experience|
|Bottle to be stroked on babies lips from top to bottle to encourage feeding to start|
|Once baby has released bottle and no longer takes it when stroked on the lips, staff should stop feeding as baby has reached its fullness|
|Staff member feeding the baby breast milk should get another member of staff to check the label on the bottle and complete a feeding chart to be stored in child’s folder|
|Breast milk to be tested on wrist before giving it to baby to ensure it is not too hot. Staff should not test bottle on wrist if they have a cut or broken skin, including eczema|
|Staff are aware that breast milk can vary in colour from yellow, pink, and blue and that this is normal|
Breast feeding your baby at nursery
As a breast feeding mother you have rights and the law supports your right to breast feed your baby even once you have started work. If you need to leave work to breast feed your baby speak with your employer about how this will be a possibility for you.
Mothers wishing to Breast Feed on nursery premises are more than welcome and the staff will talk through with you a plan of action, taking into consideration the mothers and baby’s wellbeing. You can Breast feed in the room on our sofa or in private in our family room, we will do our best to make it a comfortable experience for you and your baby.
Sunflowers are committed to improving standards, with this in mind we require all staff to develop professionally through training. Sunflowers require all staff to complete mandatory training such as Safeguarding, First Aid, and food hygiene alongside this we require a minimum of 16 hours training per year.
Staff will be encouraged to share new knowledge at staff meetings, and the effectiveness of training will be reviewed, monitored and evaluated through Staff Supervision meetings.
Training undertaken is recorded on a Central Record of Professional development and can be viewed on request.
Equal Oppourtunities - (For Parents, Partners and Children)
The nursery is committed to:
1) Encouraging positive role models, and non-stereotypical images, where children value diversity and difference both within the local community and the wider world with an ethos of respect promoted through the use of toys, books, posters, the activities we provide and the experiences we promote.
2) We acknowledge that pre-conceptions in reference to gender, disability, age, race, religion, colour, culture and origin are abundant within language, body language and reactions, all of these we will challenge and will, as a group aim to provide and environment for children where by all can live freely without prejudice.
3) Sunflowers Day Nursery will ensure all children are treated equally, and that on no account will children be treated in a manner which is not positive in reference to gender, disability, age, race, religion, colour, culture origin and illness i.e. HIV/AIDS
4) Parents, partners and carers will not be discriminated against on the grounds of age, disability, gender, marital status, race, religion, colour, and cultural, illness i.e. HIV/AIDS or national origin. We will work closely with all families to ensure that they feel welcome and valued in our setting.
5) Our effective key person system will ensure that all children needs are met and that’s all issues are dealt with promptly and to satisfaction of all parties.
6) Effectiveness of our practices will be reviewed monitored and evaluated using feedback forms and questionnaires, this process will take account of views from Children, Parents, Carers, Staff and other supporting agencies and issues will be addressed by creating action plans to improve.
7) Equal opportunity issues will be discussed within the nursery staff meeting to ensure the policy is being enforced.
8) Staff will be trained regularly on equal opportunity issues.
9) If it is found that discrimination is taking place within the nursery by a staff member, parent, or child the managers will address this issue promptly and take necessary action.
The policy will be implemented through Recruitment, Induction, Admissions, Curriculum, Resources, Training, Staff meetings and reviews.
Equalities leader-Hayley White mentored by Maxine Neale
Sunflowers Day nursery believe in promoting positive behavior
The nursery aims to encourage self-discipline, consideration for each other, and our surroundings and property.
We believe that by praising children and acknowledging their positive actions and attitudes we hope to ensure that children will feel valued and respected.
Sunflowers have rules that are concerned mainly with the safety, care and respect for each other. Children who behave inappropriately, e.g. by kicking or biting will be removed temporarily from the area. The child who has been upset will be comforted and the adult will confirm that the other child's behavior is not acceptable. We will acknowledge that the perpetrator may feel angry or sad and will help the child to understand it is not he/she that we dislike but the behaviour. The child will be encouraged to apologise for their actions. How a particular type of behavior is handled will depend on the child and the individual circumstances. Emotion coaching strategies will be used.
Parents will be informed of any changes in behaviour, although the behaviour will have been dealt with at the time, we feel that close contact with parents will help to develop continuity of care and challenging behaviour will be controlled more easily.
In the event of their being ongoing issues with behaviour parents will be involved in creating an Individual Behaviour Plan (IBP), this plan facilitates strategies on managing behaviour and can involve other professionals from which we seek advice or to whom we refer.
Advice regarding types of Behaviours such as Biting can be provided.
If it is necessary for a child to be restrained for their own safety or for the physical safety of others we will fully document our actions and consult with parents as to the cause of the restraint, safe restraint techniques will be used at all time.
All action taken by the staff members will be dealt with sensitively, staff will remain calm and will explain their reasons for their actions to the children involved. AT NO STAGE WILL PHYSICAL SANCTIONS BE USED OR THREATENED.
Bullying of any kind will not be tolerated at the nursery, and will be dealt with promptly, however we fully acknowledge that all parties involved in bullying may need support.
All the staff team access Behaviour management training via B.A.N.E.S early year training workshops or via in house training, the value of the training is overseen by the Behaviour Management coordinator. Any additional training received by the Behaviour Management coordinator is shared with the staff team at appropriate times such as staff meetings.
Managers will be informed promptly of any behaviour issues within the nursery, and have the right to exclude a child from nursery either temporarily or on a permanent basis. This will occur only if it is felt that the child's behaviour endangers others or parents are not willing to work with the nursery or other professionals in managing the behaviour issues.
Behavior management issues are overseen by: Dawn Ashman
Health and Safety Policy
The aim of the policy statement is to ensure the Health and Safety of the children, members of staff, students and anyone who may enter Sunflowers Day Nursery for any length of time. It is a way of taking practical steps to ensure that Health, Welfare and safety are considered important issues and to give guidelines to people new to the nursery. We will work actively towards the following objectives.
-To establish and maintain a safe and healthy environment throughout the nursery.
-To establish and maintain safe working procedures amongst the staff and children.
-To make arrangements for ensuring the absence of risks to health in connection with the use, handling, storage and transportation of articles and substances
- To ensure the sufficient information, supervision and instruction to enable all people working in or using Sunflowers Day Nursery to avoid detrimental situations and contribute positively to their own safety and health at work and to ensure to ensure they have access to health and safety courses and training. Also to ensure that managerial staff provide new and relevant documentation and legalisation materials as necessary.
- To ensure that the whole premises and access to and from it is safe and that it can be used with ease.
- To formulate effective procedures for use in case of fire and other emergencies for evacuating the premises.
- To follow the regulations of the health and safety at work act 1974 and any other relevant legalisation (updating with new Acts and legislation where necessary).
Louise Johnson and Maxine Neale are responsible for Health and Safety at Sunflowers Day Nursery
Health and safety policy - (to be adhered to and read by all staff, students, and any member of the public that enters the sunflowers day nursery facility)
STAFF MEMBERS SHOULD ENSURE THAT STUDENTS AND MEMBERS OF THE PUBLIC ADHERE TO THIS POLICY. THE MANAGERS AND SENIOR STAFF SHOULD ENSURE A COPY OF THIS POLICY IS AVAILABLE FOR VIEWING AT ALL TIMES.
A)NO SMOKING ON THE NURSERY PREMISES, NURSERY STAFF ARE NOT PERRMITTED TO SMOKE WHILST WEARING NURSERY UNIFORM.
B) NO HOT FLUIDS TO BE BROUGHT INTO THE NURSERY ROOMS
C) NO INAPPROPRIATE JEWELLERY TO BE WORN.
D) SMART AND PRACTICAL CLOTHING WITH SENSIBLE SHOES ONLY
E) NO RUNNING IN THE NURSERY BUILDING
F) CHILDREN SHOULD BE ENCOURAGED TO WALK WITHIN THE NURSERY
G) ELECTRICAL SOCKETS SHOULD BE COVERED (IF THIS IS NOT POSSIBLE MANAGERS/SENIOR STAFF SHOULD BE NOTIFIED IMMEDIATELY.
H) ALL CLEANING MATERIALS AND POISONOUS SUBSTANCES KEPT AT SUNFLOWERS MUST BE LOCKED AWAY OR PLACED OUT OF REACH OF THE CHILDREN
I) ALL FIRE EXITS SHOULD BE CLEARLY MARKED AND FREE OF OBSTRUCTION
J) FIRE EXTINGUISHERS SHOULD BE CLEARLY MARKED AND LABELLED APPROPRIATELY.
K) A COPY OF THE FIRE DRILL SHOULD BE VISABLE AT ALL FIRE EXITS
L) PROTECTIVE CLOTHING TO BE WORN WHEN PREPARING OR SERVING FOOD, HANDS TO BE WASHED USING ANTI-BACTERIAL HAND WASH WHEN SERVING FOOD AND ON ENTRY TO THE KITCHEN
M) ANY ADULT SCISSORS OR POTENTIALLY DANGEROUS OBJECTS SHOULD NOT BE LEFT WITHIN REACH OF THE CHILDREN
N) ANY ACCIDENT MUST BE REPORTED IMMEDIATELY AND RELEVANT FORMS COMPLETED
O) ALL STAFF SHOULD FAMILLARISE THEMSELVES WITH THE FIRST AID BOX
P) THE FIRST AIDERS SHOULD HAVE FULL ACCESS TO FIRST AID MATERIALS WHEN OUTSIDE THE NURSERY BUILDING.
Q) NO MEDICATION OF ANY KIND SHOULD BE ADMINISTERED TO THE CHILDREN BY THE MANAGEMENT OR ANY MEMBER OF STAFF UNLESS PRESCRIBED BY A DOCTOR OR INSTRUCTED TO DO SO BY A MEDICAL PROFESSIONAL AND PARENT/GUADIANS HAVE COMPLETED MEDIACATION PERMISSION FORMS
R) ONLY AUTHORISED STAFF MEMBERS SHOULD ADMINISTER MEDICINES
S) TELEPHONE CALLS MUST BE RECEIVED BEFORE 7.30 A.M. IF A MEMBER OF STAFF IS ILL
T) NO STUDENT TO BE LEFT UNSUPERVISED AT ANY TIME, CHILDREN SHOULD BE SUPERVISED AT ALL TIMES
U) UNDER NO CIRCUMSTANCES MAY ANY MEMBER OF STAFF BE ALLOWED TO TAKE A CHILD FROM THE NURSERY UNLESS WRITTEN PERMISSION IS GIVEN.
V) STAFF SHOULD ENSURE CHILDREN ONLY GO HOME WITH NAMED PEOPLE WHICH HAS BEEN PREVIOUSLY AGREED
W) ALL INDIVIDUAL ROOM ROUTINES SHOULD BE FOLLOWED, INCLUDING KITCHEN HYGIENE ROUTINES, AND OTHER IMPORTANT HEALTH AND SAFETY GUIDELINES
X) ALL OTHER POLICIES OUTLINED BY SUNFLOWERS DAY NURSERY SHOULD BE FOLLOWED IMPLICITLY FOR THE HEALTH AND SAFETY OF ALL INVOLVED
Y) ALL MANAGERIAL LEVEL STAFF SHOULD ENSURE THE POLICIES SUPPLIED ARE INLINE WITH RECENT LEGISLATION, AVAILABLE TO ANYONE ENTERING THE PREMISES AND THAT THE NURSERY AS A WHOLE FOLLOW AND PUT INTO PRACTISE THE STATEMENTS LISTED.
Z) STAFF AND STUDENTS ARE REQUIRED TO READ THE HEALTH AND SAFETY LAW POSTER LOCATED IN THE FAMILY ROOM,
We welcome all children at Sunflowers and encourage them to develop as individuals and live sociably with others, we allow children in our care to enjoy and thrive during their early years and most importantly to provide them with happiness and enthusiasm for the future.
Sunflowers is a fully inclusive setting, the team is committed to the integration of all children with additional needs. We believe children should be given the opportunity to share an environment where encouragement and positive images are consistent and meaningful.
Sunflowers is a purpose built, single floor nursery with large spacious play rooms and is fully wheelchair accessible throughout. The nursery has good quality resources and equipment creating stimulating areas alongside dens and cosy spaces for rest and quiet play ensures children engage fully in our warm, welcoming environment. The nursery has large outside play areas accessed from the play rooms, children have many opportunities to develop in all areas of the foundation stage both indoors and out.
All access and individual needs regarding the physical environment will be met.
Our Special Educational Needs and Disability Coordinator (SENDco) is Dawn Ashman. Dawn has worked at Sunflowers since 1999 and has been the co-ordinator since 2001. In that time her knowledge and skills have increased greatly due to training and experience gained through the job role it's self. Dawn has supported many families over the years and takes pride in the fact that her and the staff team's support has decreased the stress and strains that families can face when their child/children have additional needs. Dawn can provide many services to families, these are:working with the child/children and family with-in the home (Flying Start)
working with the child/children at the setting in small groups providing a nurturing environment. (Nurture Group/Theraplay)
Dawn will lead and organise meetings with families and other professionals ensuring the needs of the child and family are met and discussed in one meeting instead of lots of meetings ensuring information is shared together. (Lead Professional)
Dawn can help with complicated paper work and form filling ensuring that the correct support is provided. When your child is ready to move onto another setting including school the paper work your child will need will also in place. (Referrals, Targets, Common Assessments, Transitions, Education, Health and Care plans)The staff team is also very knowledgeable about your child/children. The key person who has built good relationships with the child and families will also attend meetings with you as a support. Staff will tend any specific training for medical needs.
All key persons will observe their children on a daily basis and record any monitor progress made. If a key person or any other member of staff has cause for concern about any of the children at Sunflowers Day Nursery the following procedure will take place.
The key person will act as an advisor discussing concerns/observations with the manager and the SENDco (special educational needs and Disability co-ordinator) these concerns will then be discussed with parents/carers. Observation and monitoring of the child will begin graduated SEN support may be put in place, Support and Targets will be agreed by parents/carers, the SENDco and Key person. If necessary the SENDco will refer the child to other professionals if concerns continue. At the support package will be reviewed and all professionals involved will contribute to it's content. All issues relating to special needs and Disability are dealt with on an individual basis and in relation to the individual child's needs. Where Care Plans, Interventions or Risk Assessments are required, the Nursery will ensure that all requirements are fully met before the Child can be left in our care. The Nursery commits to making Reasonable Adjustments to support our ethos towards inclusion.
Children with additional needs and their families will be supported fully by the Nursery; we aim to provide a nursery where integration is possible with the assurance of good access, support, expertise, and team work.
Effectiveness of our practices will be reviewed monitored and evaluated using feedback forms and questionnaires, this process will take account of views from Children, Parents/Carers, Staff and other supporting agencies all issues will be addressed by creating action plans to improve.
When your child is leaving our setting either to move to another early Years provider or going on to school information continues to be shared as a team.
A meeting will be organised to share information about your child's needs and hopefully put any anxieties to rest
New key Person/ Teacher will be invited to Sunflowers Day Nursery to meet your child in their familiar environment.
Your child's key person will attend the new setting with your child so that they have a familiar person with them, photo books will be made of the setting including their key person/teacher picture, where they will hang their coats, toilets etc, for your child to look through at home. All relevant paper work will be shared or completed.
We hope that this has given you a small insight to the vast knowledge and skills that the staff Team at Sunflowers Day Nursery can provide you and your child/children. We offer you an open invitation to contact us and discuss your child's needs we look forward to being part of your child's journey.
Every child, with their own mountain to climb
Special needs policy and equality of opportunity
Sunflowers Day Nursery recognizes and welcomes all new and existing legalisation and codes of practice produced by appropriate commissions for the promotion of equal opportunities for all including the SEND code of practice, Statutory EYFS framework 2014 and the Equality Act 2010. Sunflowers Day Nursery is committed to the integration of children with special needs ( in compliance of the Disability, Discrimination act 1995)and fully believe all children should be given the opportunity to share in an environment where encouragement and positive images are consistent.
Sunflowers Day Nursery will ensure that managerial staff will provide new and relevant legislation as to up date all staff in this area.
Sunflowers Day Nursery will ensure:
-That all children with SEN get the Support they need
-Children with SEN will engage in the activities of the nursery alongside children who do not have SEN.
-That a designated person is responsible for co-coordinating SEN provision. SEN coordinator (SENco).
-All Parent/Carers will be informed when additional provision is being made for their child.
-The implementation of our SEN policy
All key persons will observe their children on a daily basis and record and monitor progress made, records of the children development will be recorded in the child’s learning diary.
An overview of each child’s development is recorded on the Central Record of Children’s Development and alongside Formative assessments such as the 2yr old check will support the keyperson and SENco to identify any areas where children are not meeting their mile stones.
All development will be discussed with the Parent/Carer and parents views and information about the child within their home environment will be considered at all times.
In this event the following procedures and Graduated SEN Support will take place-
1) The key person will act as co-ordinator and discuss concerns/observations with the manager and the SENCO (special educational needs co-ordinator) these concerns will then be discussed with parents/carers.
2) SEN Support such as Observation, monitoring and the development of achievable targets including an IEP (individual education plan) it’s contents will be decided by parents/carers SENCO and Key person.
3) If necessary the SENCO will refer the child to other professionals if concerns continue. At this point all professionals and Parent/carers will meet together to discuss progress and action’s (Team around the child meetings).
4) All issues relating to special needs with are dealt with on an individual basis and in relation to the individual child's needs.
Where Care Plans, Interventions or Risk Assessments are required, the Nursery will ensure that all requirements are fully met before the Child can be left in our care. The Nursery commits to making Reasonable Adjustments to support our ethos towards inclusion.
Children with special needs and their families will be supported fully by the Nursery, we aim to provide a nursery where integration is possible with the assurance of good access, support, expertise, and team work.
Effectiveness of our practices will be reviewed monitored and evaluated using feedback forms and questionnaires, this process will take account of views from Children, Parents, Carers, Staff and other supporting agencies and issues will be addressed by creating action plans to improve.
*Accessibility plan available on request.
Nursery SENCO- Dawn Ashman
*The parent will be contacted. In the event of a parent not being able to be contacted the nursery will call other numbers provided to us by the parent when completing the nursery information sheets.
*If confirmed that a parent or named adult will be unable to collect for some time two members of staff must remain with the child. A senior staff member must be present at all times.
*Under no circumstances will the child be taken from the nursery
*On arrival of the parent the date, name, and period of lateness will be noted in the nursery diary.
*The Duty team or emergency duty team will be contacted if a parent cannot be reached after one hour of the due collection time.
Persistent lateness may result in exclusion from the nursery.
Sunflowers day nursery endeavors to provide a safe and secure environment incorporating both adequate supervision and secure premises. Security is assessed and maintained any issues of concern will be dealt with promptly.
In the unlikely event of a lost child or a child not being located on the premises the following procedure will be followed:
1) A full search of the premises will be made if a child cannot be located.
2) All available staff will take and active role in:
-Finding a possible exit used
-Ascertaining the length of time the child has been missing
3) Staff will use the information gathered to search outside the nursery premises.
4) The police will be notified and all relevant information given
5) Parents/carers will be notified and asked to return to the nursery to await news. (an adult should remain at the family home if in walking distance).
The nursery will conduct a full investigation into any incident and disciplinary action will take place if it is felt necessary. Any parent aware of a security risk should notify the nursery management immediately.
*Medicines must be stored in their original containers, clearly labeled and inaccessible to children. Medicines at sunflowers will be clearly labeled with the child's name and stored in the bathroom. Some medicines maybe stored in a locked cupboard if necessary.
*Medicines are not administered unless a doctor has prescribed them for that child or a medical professional has given advice to administer pain relief medications.
*The parent must fill in a medication form and give written permission to administer any medication. Medication will be administered by a senior staff member and be witnessed by another member of staff.
*Written records are kept of all medicines administered to children and parents sign the medication form to acknowledge the medication being received.
*If administration of prescription medication requires technical/ medical knowledge then individual training will be given from a qualified health professional. Training will be specific to individual need. Children may not be left in our care without all relevant skills/knowledge.
*Medication forms will be kept in the child's file.
*Staff will support children with ongoing medical needs and an effective management system will be devised with parent/carers to support individual needs.
*Any children starting Sunflowers with any existing conditions or allergies must provide a doctors letter confirming a diagnosis and clear guidance on managing the condition or allergy.
Sunflowers day nursery is a NO SMACKING nursery.
We are happy to give advice and support to parents/carers who would like to
Find out about positive parenting and the methods available for dealing with challenging children.
Parents and Partners
Sunflowers fully acknowledge the importance of working with parents to ensure the best care for children,
The nursery will gather information from parents, maintain open lines of communication and share information at all times.
Nursery staff are available to discuss any issues with parents and wish to respect families’ individuality and values.
Please see operational plan for current parent as partner's provision.
*Please be advised staff members are not permitted to babysit for current families attending the nursery.
Arrival and Departure
Visitors will not be left unaccompanied whilst in the nursery building.
Parents are required to ring the inner door to their child's room, parents and children will be greeted at the door by a staff member. Parents are reminded to not open access doors for other parents as this presents a security risk.
Staff are required to be on the premises 10/15 minutes before their shift begins, however staff are not permitted to take charge of children prior to or after the nursery opening hours.
Please see uncollected child policy
The Children’s Act Regulations require that certain information must be recorded for all children on admission to the nursery. All staff will respect the privacy of the children and families in our care. At no point should any information be shared without prior permission from the parents/guardians. (Exception-when a child is at risk of serious harm).
At times the managers will be privy to certain information regarding families this information will only be shared with the staff team if it is felt necessary to give the best possible care to the child.
A breach of confidentiality will be dealt with seriously and in lines with our disciplinary procedures.
Data Protection (GDPR)
The nursery fully complies with the Data Protection Regulations GDPR, under these regulations will ensure that we act in a fair and lawful manner, information will only be used for the purpose for which it was gained; and only when necessary.
The information will be accurate throughout and only kept for as long as necessary. Information will be stored securely and we remain accountable for the information we hold.
A privacy notice will be issued to all families and we will give transparent guidance on the information we hold and its purpose, all written consents will be sought. Within this statement we will clarify the rights of all the clients using the nursery.
It is important to protect children from the harmful rays of the sun, the nursery requires parents to complete a sun protection form to either give permission for the nursery to apply sun cream or for the child to come to the nursery wearing all day sun cream protection.
The children will be assured shaded play areas and a reduction of time in direct sunlight during particularly sunny days, also we are aware that children can easily become dehydrated and therefore children will be encourage to drink plenty of fluids.
Children will require sun hats and we ask for these to be brought daily.
Emergency Closure Policy
In exceptional circumstances the nursery may be forced to close. In ANY event of closure for any reasonable cause the nursery will not be liable to refund parents for loss of sessions. The Managers decision is final and closure will only be made if absolutely necessary.
In the event of heavy snow, the managers will decide if in their opinion it is unsafe to remain open or indeed to open the nursery for business. They will consider the staff to children ratios and how they may be affected by Staff members being unable to get to the nursery and whether roads are safe to travel on.
*A closure period of more than 2 consecutive days will be refunded at 50% cost.
Death is something that we don't like to think about and so when we are faced with it, we often feel under-prepared. It is of course impossible to be fully prepared as the impact of a death will depend on several factors such as……
-The role that the deceased person had in the nursery
-How well known they were in the local community
-Circumstances surrounding the death, particularly suicide or other violent deaths.
However we will focus on two areas within this policy the role of the nursery and the need to respect the needs of a bereaved child.
The role of the Nursery
The following is general guidelines to what the nursery role will be, the managers will take overall responsibility for managing this role, and will meet to take stock of the situation as soon as possible.
Send Card/Letter of condolence to child and family
Inform children/Staff/ and parents of the situation
(As agreed with the family)
Support maybe sought from relevant professionals if deemed appropriate.
Arrange to see child/family at home or nursery to decide what level of support is needed
Nominate a staff member who will offer ongoing support
Ensure significant dates entered on child's records/register
Ensure regular liaison with staff to identify any problem areas
Offer support to staff as necessary
Keep regular contact with family
Be aware that grief is a lifelong process and can re-surface at any time.
*It maybe necessary to arrange a separate phone line for the nursery to deal with concerned parents etc.
Respecting the bereaved child
We wish to support our children fully and to do this we have provided the following document, which we feel, represents the needs of a bereaved child and what we hope to offer our children.
Charter for bereaved children
· Bereaved children are entitled to receive the support they need.
Express feelings and thoughts
· Bereaved children should feel comfortable expressing all feelings and thoughts associated with grief, such as anger, sadness, guilt and anxiety and to be helped to find appropriate ways to do this.
Remember the person who has died
· Bereaved children have a right to remember the person who has died for the rest of their lives if they wish to do so. This may involve re-living memories (both the good and the difficult) so that the person becomes a comfortable part of the child’s continuing life story.
Education and information
· Bereaved children are entitled to receive answers to their questions and information that clearly explains what has happened, why it has happened and what will happen next.
Appropriate and positive response from schools or colleges
· Bereaved children can benefit from receiving help and understanding from their teachers and fellow students.
Voice in important decisions
· Bereaved children should be asked if they wish to be involved in important decisions that have an impact on their lives (such as planning the funeral and remembering anniversaries).
· Bereaved children should receive support which includes their parent(s) or carers and siblings and which respects each child’s confidentiality.
· Bereaved children can benefit from the opportunity to meet other children who have had similar experiences.
· Bereaved children should be able to choose to continue previously enjoyed activities and interests.
Not to blame
· Bereaved children should be helped to understand they are not responsible and not to blame for the death.
Tell their story
· Bereaved children have a right to tell their story in a variety of ways and for those stories to be heard, read or seen by those important to them.